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The Lettings Process



Booking A Viewing

Once you have contacted Palmer & Partners you will quickly realise that you are talking to a knowledgeable, friendly and approachable member of staff. We will need to speak to you for around 10-15 minutes on the phone or in person to make sure we get to the bottom of your search; finding out all the important aspects that you require from your new home, your knowledge and experience of the local market and your expectations from your agent. We have no desire to waste any of your time so with this information we will put together a comprehensive viewing offering you as many relevant properties as possible to give you the widest choice at a time that suits you.


Tenant Costs & Fees

When booking a viewing it is important to consider the financial implications of renting. The costs involved in renting can vary depending on the property, the landlord's requirements, the number of adult tenants in the property. Below is an outline of the typical fees involved, however, the negotiator you are working with will inform you before you make any formal application if there is any change in the fees from those outlined here:


Rent:  You will always be required to pay at least the first month's rent in advance.

Deposit: A security deposit will be taken before you move in, this is often equivalent to one month's rent + £100.00. However, some landlord's require more than this and if you have pets a higher deposit is usually requested.


Referencing: We use an independent 3rd party referencing agency to confirm your identity, salary, credit information and previous rental history. The cost of this is £100.00 + VAT (£120.00 Inc. VAT) per adult.

Admin Fee: We make a charge of £60.00 + VAT ( £72.00 Inc. VAT) per adult for the administration involved in setting up your tenancy.


Check Out:  In some instances, your landlord may employ an inventory company to check you into and out of your property. In nearly all cases, the landlord would pay for the check in and compilation of an inventory. If this is the case, you may be charged a check out fee at the end of the Tenancy. In the case of Palmer & Partners carrying out this check out, the cost to the Tenant is £100.00 + VAT (£120.00 Inc. VAT).


The Viewing

We only do accompanied viewings so you will always be offered the best information on the property, your potential landlord's expectation, the area and the price. We will usually meet you at the first property at the pre-agreed time, from there we will go onto view the rest of the properties we have planned for you. If you do not drive, you can meet us at the office to be chauffeured around you viewing and then dropped off back to the office.


Decision Made!

Once you have been given an overview of the current local rental market and have seen enough properties to feel informed enough to decide on your next home, it's decision time! We will ask you to fill in an "Application for Tenancy"; this will give us the relevant information that we need to best represent you to the landlord of your chosen property. You will need to clarify information such as: rental price, proposed tenancy length, any special requirement (removal of furniture etc) as well as your current employment and rental status and information.


Offer Agreed...

Once we have spoken to the landlord of your preferred property and agreed your proposal we contact you with the good news. At this point you will need to pay:


Holding Deposit:            This is usually the first £250.00 of your security deposit, this     will come off the deposit balance owed.


Reference Fee:                As outlined above, this is £100.00 + VAT (£120.00 Inc. VAT) per adult.


Administration Fee:      As outlined above, this is £60.00 + VAT (£72.00 Inc. VAT) per adult.


Receipt of these cleared funds will take the property off the market and allow us enough time to complete the referencing procedure and sign and return the contract.


Once the referencing is complete and you have signed the contract, the Landlord of your chosen property will also sign the contract. Now you can relax, you have found your new home. All that remains is for you to pay the balance of rent, deposit and fees before move in day (we usually recommend paying no less than 72 hours before move in day to avoid any delays due to bank errors etc). Then simply come to our office on the first day of your Tenancy to collect the keys!


Enjoy your new home.

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