FAQs Frequently Asked Questions


Do you have questions? We have answers!

1. What services do estate and lettings agents offer?
Estate and lettings agents offer a range of services to both buyers/tenants and sellers/landlords. These services usually include property valuation, marketing, property viewings, negotiation assistance, rental management, and legal support.

2. How do I choose the right estate or lettings agent?
When selecting an estate or lettings agent, consider their experience, reputation, local market knowledge, fees, and the level of service they provide. Ask for recommendations from friends, family, or colleagues, and research online reviews to help make an informed decision.

3. How is property valuation determined?
Property valuation is typically determined by factors such as location, size, condition, local market trends, comparable sales/rentals, and amenities. Estate agents often conduct thorough assessments to provide accurate valuations based on these factors.

4. What are the costs associated with using an estate or lettings agent?
The costs vary depending on the services rendered and the agent's fee structure. Estate agents usually charge a percentage of the property sale price, while lettings agents may charge a percentage of the rental income or a fixed fee. Additional costs may include marketing expenses and legal fees.

5. How long does it take to sell or let a property?
The time it takes to sell or let a property depends on various factors such as market conditions, property type, location, and pricing strategy. While some properties may sell or let quickly, others may take longer to find the right buyer or tenant. Your agent can provide guidance based on local market dynamics.

6. When should I start arranging my mortgage?
It's advisable to start arranging your mortgage as early as possible in the property buying process. Ideally, you should begin exploring mortgage options and getting pre-approved before you start actively searching for properties.

7. What is the difference between sole agency and multi-agency agreements?
In a sole agency agreement, you appoint one agent exclusively to sell or let your property. With a multi-agency agreement, you can instruct multiple agents to market your property simultaneously. Sole agency agreements often offer lower fees but limit your property's exposure, while multi-agency agreements increase visibility but may incur higher fees.

8. Do I need to conduct viewings myself?
Estate agents typically handle property viewings on behalf of sellers and landlords. However, some sellers/landlords prefer to conduct viewings themselves, especially for lettings. Discuss your preferences with your agent, and they can accommodate accordingly.

9. What legal obligations do landlords have?
Landlords have various legal obligations, including ensuring the property meets safety standards, providing necessary documentation (e.g., Energy Performance Certificate, Gas Safety Certificate), protecting tenants' deposits, and adhering to relevant housing regulations. Lettings agents can offer guidance on fulfilling these obligations.

10. Can estate agents assist with property maintenance and repairs?
Yes, many estate agents offer property management services, which include coordinating maintenance and repairs on behalf of landlords. This service ensures that rental properties are well-maintained and comply with legal requirements.

11. How can I contact an estate or lettings agent?
You can typically contact estate and lettings agents through their office phone numbers, email addresses, or by visiting their office in person. Additionally, many agents have online platforms where you can submit inquiries or schedule appointments.

12. When should I arrange a property survey?
It's advisable to arrange a property survey after your offer on a property has been accepted but before exchanging contracts. This ensures that any potential issues with the property can be identified before you commit to the purchase.

Your Local Agent  

Our teams at Palmer & Partners have a wealth of knowledge and expert experience locally in Essex and Suffolk, and within the property business. We are friendly and approachable, passionate about our customers and always work professionally.

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Please feel free to contact us in Colchester, Ipswich, and Clacton.
We look forward to hearing from you, and helping you find your new home - and everything else in between!