Qualities Of A Great Estate Agent

Whether you are buying a house for the first time, or someone who has sold previously, the house buying or selling process can be challenging and sometimes stressful.  However, if you have the right estate agent at your side, the whole journey can be an exciting time!

There are a lot of agents out there, though some stand apart from others by being great at their jobs and promote properties by focusing on its best points. They are not aggressive but enthusiastic and passionate about their work and put their clients’ interests first.

They work extremely hard for both their sellers and buyers and have a proven track record with happy clients who have given great feedback.

Customer Service

Customer service should be at the heart of everything they do, clear in putting your best interests first and foremost. It’s worth meeting a few different estate agents to find one you are comfortable with and can talk to.  

Good Communication and Listening Skills

They should take the time it needs to leave you feeling supported and understood. Getting to know you and working in partnership are extremely important.

Local Knowledge

You should choose an agent with expansive local knowledge and a wealth of experience in the industry. They must know the local area, know the business and be able to support you to get the maximum price for your property. 


The agent will have a list of potential buyers on their books, which could speed up your sales process. Look for an agent who is professional whether in person, over the phone or on video calls.  

Honesty and Integrity

Working in an honest an honest and informative way, look for a firm who has a great track record with previous and current clients, and ones who deal well with other estate agents too. 

Negotiation Skills and Tenacity

When looking for an estate agent, find one with great negotiation skills, where staff have a strong work ethic and respect for others. You need someone who is prepared to go the extra mile, who follow up on all enquiries and paperwork as soon as possible.

Enthusiasm and Energy

You would want to work with a team who have the enthusiasm and energy on your behalf to help you find the perfect home for a best price. They will have the best resources at their fingertips, act as a facilitator between the buyer and selling and help smooth the process as well as answer any questions you may have.

Current legislations

A good estate agent will keep themselves informed, make sure they are up to date with all rules and regulations and be on top of online information with a willingness to take on new technologies to help them perform to the best of their abilities.

With Palmer and Partners, whether you are buying and/or selling for the first time or have sold and bought before or are completely new to the area looking for support with the process – we are here to help! 

Our teams have a wealth of knowledge and expert experience locally in Essex and Suffolk, and within the property business. We are friendly and approachable, passionate about our customers and always work professionally.

We look to support you through the process of buying and selling, and keep you informed with up-to-date information on a regular basis.

Please feel free to contact any one of teams in Colchester, Ipswich, and Clacton

We look forward to hearing from you and to helping you to find your new home.